Effective Date: May 25, 2018
What Personal Data Does HRH Live Collect?
User information, such as the name, username, password, email address, telephone number, zip/postal code, and any other information you provide in connection with your user account or on competition entry.
User financial information, such as your credit or debit card number, bank account number, and billing and shipping address. This information is collected and processed by our payment processor, as necessary to complete your purchase. We do not receive your credit card information directly, but we may receive information about the transaction, such as the date and time it occurred.
Emails and messages, including receipts, newsletters, and support contact.
In addition to the above, we may automatically collect the following types of information:
Website activity information, such as application logs, data files, information collected by cookies, IP address, browser information, and metrics generated in the normal operation of a website. “Application logs” are text files in which are recorded most of the activities on a website, including page visits, payments, and usage. Website activity information is sometimes associated with an IP address or other Personal Data. Third parties may also collect information about your website activity over time and on other websites or mobile applications.
Information collected via cookies.
Cookies are alphanumeric identifiers that we transfer to your computer’s hard drive through your browser to enable our systems to recognise your browser and tell us how and when pages in our site are visited and by how many people. HRH LIVE cookies do not collect Personal Data, and we do not combine the general information collected through cookies with other Personal Data to tell us who you are or what your screen name or email address is.
Most browsers have an option for turning off the cookie feature, which will prevent your browser from accepting new cookies, as well as (depending on the sophistication of your browser software) allowing you to decide on acceptance of each new cookie in a variety of ways. We strongly recommend that you leave the cookies activated. If you choose to disable cookies or similar technologies, some parts of our Service may not work properly.
We use Google Analytics to collect and process analytical data about users of HRH LIVE website. Google Analytics tracks your interaction with the Site and stores information about IP address, operating system, web browser, pages visited, information about demographics of our website users, the device used, and where the visit originated. You can learn about Google’s practices by going to https://www.google.com/policies/privacy/partners/, and opt out of them by downloading the Google Analytics opt-out browser add-on, available at https://tools.google.com/dlpage/gaoptout.
For Which Purposes Will HRH LIVE Use Your Personal Data?
The Personal Data collected by HRH LIVE is used for the following purposes:
To allow you to use the Service, to set up a user account that can be used to make ticket and accommodation bookings;
To provide, administer, and communicate with you about products, services, offers, and promotions of HRH LIVE and its partners/artists (including surveys and any other marketing activities). If required under applicable law, we will only send you promotional communications with your consent;
To operate, evaluate and improve our business, including developing new products and services; managing our communications; analysing our products, services, website, mobile application, and any other digital assets; facilitating the functionality of our website, mobile application, and any other digital assets;
To process sales and to provide the expected receipts;
To perform accounting, auditing, billing, reconciliation, and collection activities;
To respond to your enquiries;
To perform data analyses and data aggregation (including anonymization of Personal Data);
To protect the rights, property, or safety of HRH LIVE, our employees, our users, or others, including by taking measures to prevent fraud and reduce credit risk;
To comply with industry standards and our policies.
We also may use the information in other ways for which we provide specific notice at the time of collection.
We may receive a confirmation when you open an email from HRH LIVE. HRH LIVE uses this confirmation to help us make emails more interesting and helpful and improve our service. If you do not want to receive email from us, please use the unsubscribe link contained in the email footer.
When Does HRH LIVE Collect Personal Data Relating To You?
We may collect and use Personal Data relating to you when:
You have consented to the use of your Personal Data;
We need your Personal Data to provide you with services and products requested by you, or to respond to your enquiries;
We have a legal obligation to use your Personal Data;
We have a legitimate interest in using your Personal Data. This includes our legitimate interests to ensure and improve the safety, security and performance of our products and services.
How Does HRH LIVE Receive Personal Data About To You?
We may receive Personal Data relating to you from:
You directly, when you provide us with information about you;
Your use of HRH LIVE Service;
Third parties that provide us with information about you.
For How Long Does HRH LIVE Keep Your Personal Data?
HRH LIVE stores Personal Data only for as long as it is necessary for the fulfilment of the purpose for which it was collected, unless otherwise required or authorised by applicable law. We take measures to destroy or permanently de-identify Personal Data if required by law or if the Personal Data is no longer required for the purpose for which we collected it.
How Will HRH LIVE Share the Personal Data It Receives?
Personal Data about our customers is an integral part of our business. We neither rent nor sell your Personal Data to anyone. We share your Personal Data only as described below.
Members of our Group: We may share your Personal Data with any members of our group, which includes our affiliates, employees, subsidiaries and branch offices, to which it is reasonably necessary or desirable for us to disclose your data in order to carry out the above-mentioned data processing purposes.
Agents: We employ other companies and people to perform tasks on our behalf and need to share your information with them to provide products or services to you. Examples may include sending postal mail and email, analyzing data, providing marketing assistance and processing credit card payments. Unless we tell you differently, HRH LIVE agents do not have any right to use Personal Data we share with them beyond what is necessary to assist us. You hereby consent to our sharing of Personal Data for the above purposes.
Aggregate information: We may provide aggregate information to our partners about how our customers, collectively, use our site. We share this type of statistical data so that our partners also understand how often people use their services and our Service, so that they, too, may provide you with an optimal online experience. HRH LIVE never discloses aggregate information to a partner in a manner that would identify you personally.
Communication in response to Competition Entries: As part of the Service, you will receive email and other communication relating to your Competition Entries. You acknowledge and agree that by entering such competitions, HRH LIVE may send you email and other communication that it determines in its sole discretion relate to your Competition Entries.
With Your Consent: Except as set forth above, you will be notified when your Personal Data may be shared with third parties, and will be able to prevent the sharing of this information.
Is Personal Data About You Secure?
HRH LIVE endeavours to protect user information to ensure that your Personal Data is kept private. We use physical, managerial, and technical security measures to protect your Personal Data against accidental or unlawful destruction, loss, alteration, unauthorised disclosure or access. In particular, we take steps to ensure that our employees and service providers who have access to your Personal Data only process it upon our instructions, unless otherwise required by law.
Unauthorized entry or use, hardware or software failure, and other factors, may compromise the security of your Personal Data. To protect the security of your data, you need to select and protect your password appropriately and limit access to your computer and browser by signing off after you have finished accessing your account.
What Choices And Rights Do You Have Regarding Your Personal Data?
You have certain rights regarding the Personal Data we maintain about you. We also offer you certain choices about what Personal Data we collect from you, how we use that information, and how we communicate with you.
Sometimes you may be required by law or by contract to provide us with your Personal Data to be able to use our products or services. In other cases, you may provide us with your personal data voluntarily. The particular reasons for using your Personal Data, whether you are required to provide your Personal Data, and the possible consequences of not providing your Personal Data will be indicated at the time the information is collected.
You can add or update certain information on pages, such as your username and password, your email address, and your user profile information.
Where required by law, we obtain your prior opt-in consent at the time of collection for certain processing of Personal Data, such as for direct marketing purposes. If we rely on consent for the processing of your Personal Data, you have the right to withdraw your consent at any time and, when you do so, this will not affect the lawfulness of the processing before your consent withdrawal.
You can opt out of the collection and use of certain information, which we collect about you by automated means, when you visit our website. Your browser may tell you how to be notified and opt out of receiving certain types of cookies and similar technologies. Please note, however, that without cookies you may not be able to use all of the features of our website.
You can at any time tell us not to send you marketing communications by email by clicking on the unsubscribe link within the marketing emails you receive from us.
To the extent provided by applicable law, you may withdraw any consent you previously provided to us, or object at any time on legitimate grounds, to the processing of your Personal Data. We will apply your preferences going forward. In some circumstances, withdrawing your consent to the use or disclosure of your Personal Data will mean that you cannot take advantage of some HRH LIVE promotions.
Subject to applicable law, you may have the right to: obtain confirmation that we hold Personal Data about you, request access to and receive information about the Personal Data we maintain about you, receive copies of the Personal Data we maintain about you, exercise your right to data portability, update and correct inaccuracies in your Personal Data, object to or restrict the processing of your Personal Data, and have the information blocked, anonymized or deleted, as appropriate.
If we fall short of your expectations in processing your Personal Data or you wish to make a complaint about our privacy practices, please tell us because it gives us an opportunity to fix the problem. You may contact us by using the contact details provided in the “Contact Us” section of this website. To assist us in responding to your request, please give full details of the issue. We attempt to review and respond to all complaints within a reasonable time.
If you provide us with any Personal Data relating to another individual, you should make sure that the sharing with us and our further use as described to you from time to time is in line with applicable laws, so for example you should duly inform that individual on the processing of her/his Personal Data and obtain her/his consent, as may be necessary under applicable laws.
How to Contact Us
If you have any questions or concerns regarding the privacy of your Personal Data by HRH LIVE, or if you would like to exercise your rights to your Personal Data, please send a detailed message to email@example.com. Please specify the subject of your request on the subject line and in the body of your message. We will provide the requested information and make every effort to resolve your concerns.